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emergency and rapid response

Emergency and rapid IT support is like calling for urgent help when your computer or tech stuff suddenly breaks. It’s a bit like dialing 999 for the fire brigade when there’s a fire. When you’re in a tech crisis, these experts are like the fast-responding heroes who come to your rescue. They fix your computer problems quickly, so you can get back to work without much delay. It’s a bit like having a trusty team of problem solvers always ready to help, ensuring that your tech hiccups are sorted out in a flash, just like the fire brigade saves the day in an emergency.

available 24-7

No-one knows when emergency IT support will be necessary, which is why we are always available to help when you most need it.

diminish downtime

A quick response from an IT provider is necessary to prevent extensive downtime should you find yourself facing an IT emergency.

award-winning service

In addition to knowing a thing or two about technology, we’ve won awards for our customer focused, friendly team.

ready when emergency strikes

Downtime is the opposite of what a business needs and difficult situations often turn up when you need them least, requiring a solution quick, sharp.

Even seemingly small issues have the capacity to take down entire networks and significantly impact output. When this happens, you need someone by your side with the resources and know-how to get you back in business as quickly as possible.

We understand that not every business has the resources or the desire for monthly contracts. We offer emergency IT support for our retained customers and for businesses that find us in their hour of need. Pay as You Go support services are available at the drop of hat with the same award-winning customer service our contract clients receive.

For contract customers, we aim to respond to issues within 30 minutes and to have your problems completed within two hours of the initial conversation. 

why choose Preventa?

Not only do we know a thing or two about tackling IT emergencies, we have also won awards for our shining customer service.

Our clients have a dedicated technical account manager who knows them and their systems inside out, so if a problem arises, they’ll already be in the know. This means you can just get on with the important job of running your business and leave the fiddly technical bits to us.