Telecoms & connectivity
Business telecoms and phone systems
Keep your business talking — in the office, at home and on the move.
PCX IT · In partnership with uCall
Meet our telecoms partnerCloud calling
Options for office and remote teams
PCX + uCall
IT expertise with a telecoms partner
Your business
A setup matched to how you work
Overview
PCX IT now offers business telecoms in partnership with uCall. Alongside the IT support you already know us for, we can help you choose a phone system that fits your team, your customers and the way you work.
A cloud phone system carries calls over your internet connection rather than a traditional telephone line. It can bring desk phones, computer calling and mobile apps together, making it easier for office-based and remote colleagues to stay reachable on their business numbers. We review the available options with uCall and explain the features, costs and changeover before you decide.
How we can help
How we deliver telecoms and phone systems
Cloud phone systems and VoIP
Advice on hosted business phones, desk handsets and calling apps, matched to your users and working locations.
Professional call handling
Explore greetings, automated attendants, call groups and out-of-hours routing so callers reach the right people. Features depend on the chosen package.
Voicemail and recording options
Discuss voicemail-to-email and call recording where available, including who can access recordings and your privacy and retention requirements.
Business numbers and number transfers
Review new local numbers or moving your existing numbers. Transfer eligibility and timing are checked before a changeover is agreed.
SIP trunks and existing systems
Already have a business phone system? We can review whether internet-based SIP lines are a suitable option before recommending replacement.
A joined-up IT and telecoms plan
PCX looks at your internet connection, routers and office network alongside the phone service, with specialist telecoms supplied through our uCall partnership.
How it works
What happens when you get in touch
Understand your calls
Tell us how many people use the phones, which numbers matter and how customers reach your team.
Review the options
We work with uCall to explain suitable systems, features, equipment and package costs.
Plan the changeover
Check number transfers, connectivity and existing contracts, then agree the installation and migration plan.
Get your team ready
Configure the agreed setup, test call handling and explain how to use it and where to get help.
Who it suits
This is usually the right fit for
- Small businesses looking for a professional business number and phone setup
- Teams sharing calls between the office, home and other locations
- Businesses reviewing older phone systems or preparing to move away from traditional lines
Common questions
Questions we are asked about this
Can we keep our existing business number?
Often, but it needs checking. We review the number, current provider and transfer requirements before confirming whether it can move. Do not cancel your existing service before the transfer is agreed.
Can staff answer business calls away from the office?
Suitable cloud-phone packages offer computer or mobile apps as well as desk phones. We will confirm supported devices, licences and features for the option you choose.
What happens if the internet or power goes down?
Internet-based phones need connectivity and power. Backup connectivity, power protection and alternative call routing may help, but need planning. Tell us about alarms, lifts, payment terminals or other equipment using your current line too.
Who provides the telecoms service?
PCX IT offers telecoms in partnership with uCall. We help connect the phone service with your IT and network; your quote will explain the supplier arrangements, contract, features and support responsibilities.
Interested in telecoms and phone systems?
Tell us what's frustrating you and we'll tell you honestly what we'd do about it. No jargon, no pressure, no lengthy sales process.