Privacy Notice

We may collect and use:

• your name, job title, company name and business contact details;
• information you provide in an enquiry, support request, email, call or WhatsApp message;
• customer account, order, contract, billing and payment records;
• technical, device, system, network, security and support information needed to deliver our services;
• records of our communications and your service preferences; and
• basic website and security information recorded by our hosting systems, such as an IP address, browser type, requested pages and timestamps.

Please do not send passwords or other sensitive access details through the website or ordinary email. We will provide a suitable secure method when those details are required.

We use personal information to:

• respond to enquiries and provide quotations;
• set up, deliver, monitor, secure and support services and equipment;
• manage customer relationships, tickets, renewals, billing and payments;
• maintain service quality, business records and network and website security;
• meet legal, regulatory, tax and accounting obligations; and
• establish, exercise or defend legal claims.

Under UK data protection law, we rely on one or more lawful bases: taking steps before or performing a contract, complying with a legal obligation, our legitimate interests in operating and protecting our business and services, and consent where the law requires it. You may withdraw consent at any time, without affecting earlier lawful processing.

We share information only where needed with trusted service providers and professional advisers, such as hosting, communications, remote support, security, backup, software, payment, accounting and legal providers. This may include providers whose products we supply or manage for a customer.

We may also disclose information where required by law, to protect legal rights or security, or as part of a business sale or reorganisation. We do not sell personal information.

Where a supplier processes information for us, we require appropriate contractual and security safeguards. If information is transferred outside the UK, we use an approved safeguard where required, such as UK adequacy regulations or contractual protections.

We keep information only for as long as it is needed for the purpose collected, to provide and support services, and to meet legal, tax, accounting, security and dispute-resolution requirements. Retention periods vary according to the type of record and our relationship with you. We securely delete or anonymise information when it is no longer required.

We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, alteration, disclosure or access. Access is limited to people and suppliers who need it for their work. No online service can be guaranteed completely secure, but we review safeguards in line with the information and risks involved.

The enquiry form currently does not send or store the information entered. To contact us, use the email, phone or WhatsApp links shown on the website. Those services process information under their own privacy terms.

The website contains links to external services including Google, WhatsApp, LinkedIn, Facebook, YouTube, our ticket portal and software download providers. We do not control those organisations' websites or privacy practices. A privacy-enhanced YouTube video is embedded on Phil Base's digital business-card page; YouTube may process device or usage information when you interact with it.

We do not currently use advertising or analytics cookies. We use one essential cookie to remember your cookie choice, and an embedded YouTube video is blocked unless you accept optional cookies. Read our Cookie Notice or use the Cookie settings link in the footer to change your choice.

Depending on the circumstances, you may have the right to ask for access to your personal information, correction, deletion, restriction or transfer, or to object to its use. You may also withdraw consent where processing relies on consent.

These rights are not absolute and legal exceptions can apply. We may ask for information to confirm your identity before responding. There is normally no charge, and we aim to respond within one month.